Privacy Policy

When you create an account or place an order we collect your name, email address, contact number, and delivery selections (such as your city, chosen courier, collection branch, or delivery address). If you post a review, we store the review text, rating, and any photos you upload.

• To process and deliver your orders, and to contact you about them.
• To coordinate deliveries with you and with courier services.
• To keep your account secure and prevent fraud.
• To display your reviews on product pages (shown with your first name).
• To send our newsletter, only if you subscribed — you can unsubscribe anytime.

Payments are handled by our payment provider. Allen's never sees or stores your full card or mobile money details — we only receive confirmation that a payment succeeded or failed, together with a transaction reference.

We share only what is needed to fulfil your order: your name, contact number, and parcel details go to the courier service you chose. We do not sell your personal information to anyone.

Your data is stored with reputable cloud providers using industry-standard security. Passwords are never stored in plain text. Review photos are stored in private storage and served through our website.

We use a small set of essential cookies and browser storage to keep you signed in and remember your cart, plus privacy-friendly analytics. We do not use advertising cookies or track you across other websites. See the full Cookie Policy for details.

You can update your name from your account page, delete your own reviews, and unsubscribe from the newsletter at any time. To request deletion of your account and associated data, contact us via the contact page.

If we change this policy, the latest version will always be on this page with the date shown above.